At Lenstore, we spend every working day trying to make our customers’ shopping experience better. We know that the best way to make this possible is to listen to their feedback, and take care of their needs.
Mitesh Patel, the founder of Lenstore, an award winning online retailer of contact lenses, attended a garden party at No.10 Downing Street on 5th June 2013. The purpose of the event was to celebrate small businesses in the UK, and Mitesh’s impressive entrepreneurial success scored him an invite alongside famous names such as James Caan from Dragons’ Den, George Osborne and Vince Cable.
The 16th annual awards ceremony for the Sunday Times Virgin Fast Track 100 was recently hosted by Sir Richard Branson at his Oxfordshire home. The guests invited were the proud business owners of the 100 fastest growing privately owned UK companies, according to the Fast Track league table.
Lenstore is tucked away at the end of a cul-de-sac in a South Wimbledon industrial park. From the outside, it might not strike you as the type to ooze Victorian glamour. A quick peek inside, and you might just change your mind.
The discussion around the future of British retail raises questions that the nation has never been faced with before. Historically, retail has always been centered around High Streets and markets, but this has changed dramatically over recent years.
We live in a consumer driven world. We also live in a world where people work hard, play hard and often have little time left over to carry out what they consider to be mundane tasks; going to the bank, getting the food shop in, and of course buying contact lenses.
Anyone that questions the value of excellent customer service should take a look at Zappos. They started as an eCommerce shoe retailer that suffered some setbacks when they decided to move their warehouse offsite.