At Lenstore, we spend every working day trying to make our customers’ shopping experience better. We know that the best way to make this possible is to listen to their feedback, and take care of their needs.
Around a year ago, we received a large amount of enquiries about Direct Debit schemes, and started to work out how we could supply a similar service, without the major drawbacks of long-term commitment and fixed schedules. We decided that the first step was reaching out to our customers, and asking them exactly what they wanted through a survey.
The results reinforced what we had known all along: that our customers were very interested in a system that supplies their contact lenses with minimum hassle and effort on their part. After months of brainstorming, planning, building and testing, we came up with Lenstore’s latest innovation: Auto Re-Order, a flexible, premium service that makes ordering contact lenses easier than it has ever been.
What is Auto Re-Order?
Auto Re-Order allows customers to set up a schedule that automatically places orders on their behalf. Our system will estimate when they will next run out of contact lenses, and then allow them to tweak this estimate to fit their personal wearing patterns; once they have confirmed their settings, it will place and deliver their orders without them lifting a finger.
The reason why Auto Re-Order is so unique is that it’s completely tailored: whether a customer wears contact lenses one day a week or six, our system has the ability to ensure that they receive their lenses exactly when they need them. Unlike a Direct Debit scheme, Auto Re-Order is completely flexible, requires no commitment, and can be paused or stopped at any time.
Auto Re-Order is completely flexible, requires no commitment, and can be paused or stopped at any time.
This is how Tom Garnell, the driving force behind Auto Re-Order, describes the service: “Auto Re-Order is the future of online purchasing for everyday items such as contact lenses or washing powder. Unlike clothes or tech goods, shopping for these items does not provide the consumer with an exciting shopping experience, as your choice is usually limited to the brand you know provides the best results. In some cases it can seem more like a chore than a reward: if you could set up a flexible, time and money-saving service to order these items automatically, you would have more time and money to spend finding that new shirt or dress you had in mind for next weekend”.
What’s not to love?
pictureNo shop on the high street offers this level of customer service, and you’d be hard pressed to find another online contact lens retailer that does too. If you’re wondering where the catch is, you’ll be pleased to know that there’s no catch at all. You can enjoy Auto Re-Order’s many benefits at no additional cost; better still, once you sign up, you will get a discount on your first automatically placed order. In short, Auto Re-Order will save you time, money, and the inconvenience of running out of contact lenses: what’s not to love?
Many of our customers are already enjoying the flexibility Auto Re-Order offers, so why not try it, and experience its benefits yourself. If you have any questions or feedback, leave us a comment in the box below. If you want to speak directly to our Customer Services Team, call us on 0800 010 6865, or email us at firstname.lastname@example.org.
Happy Auto Re-Ordering!