Lenstore is tucked away at the end of a cul-de-sac in a South Wimbledon industrial park. From the outside, it might not strike you as the type to ooze Victorian glamour. A quick peek inside, and you might just change your mind.
We live in a consumer driven world. We also live in a world where people work hard, play hard and often have little time left over to carry out what they consider to be mundane tasks; going to the bank, getting the food shop in, and of course buying contact lenses.
Anyone that questions the value of excellent customer service should take a look at Zappos. They started as an eCommerce shoe retailer that suffered some setbacks when they decided to move their warehouse offsite.